This Privacy Policy is to ensure you are aware of how Two Wheel Industries (TWI) treats your personal information obtained while browsing our website. Personal information is considered as any information you provide to us either expressly or indirectly from browsing our website. The Information we will collect will be dependent on the interactions and whether a transaction is placed via our website. Our privacy policy will define the processes and practices that we have put in place to ensure your personal information is not mistreated in anyway. The collection of sensitive personal information is restricted by the provisions of the Privacy Act. More information on general privacy can be found at the Office of the Australian Information Commissioner’s website www.oaic.gov.au
Our policies cover the following topics –
Personal Information
When submitting your personal information to Two Wheel Industries by
filling out any of our online forms the request(s) will be sent directly to our
personnel to handle in the correct manor.
All personal information Two Wheel Industries receives is retained for Two
Wheel Industries to fulfil and complete the request being made. We do not
share your personal information unless required by applicable government
legislation, or unless needed to complete an order that you have placed via our
website. We require your written permission to disclose your information to a
third party that is not part of the supply chain of you receiving your goods. A
request may be made to delete or supply a download of your personal information.
Technical Information
Two Wheel Industries may
temporarily store your internet address (IP) and the pages you access and a
timestamp of when you accessed them to monitor user traffic through its
website. We intend to use this data collected to generate statistics that aid
us to deliver better web content services to our users.
Two Wheel Industries promise not to distribute collected user information to
any third party unless required by applicable government legislation.
When finished with collected data, Two Wheel Industries promises to
destroy your IP address and web page access information. Two Wheel Industries will
use links to other industry websites. We cannot control the content on this
sites and by clicking the link and leaving the Two Wheel Industries website we
take no responsibility once leaving our webpage.
Account Information
We don’t do accounts. Simple. Each order processed through our online system is
an individual transaction. The information is retained for the purposes of
following up prior orders and resolving any discrepancies that you the customer
might have. We do keep order details for a period of up to 7 years as required
by our applicable government legislation.
In parts of our website we will ask you for personal information, including
your contact name and email address. Your name will be used only to respond to
questions or requests sent via our contact forms. Your email address will only
be used for the purposes stated ie return contact answers and will not be
disclosed beyond Two Wheel Industries without your prior written
permission. Two Wheel Industries promise not to distribute your email
address to any other parties without prior consent from you.
Networks
Our network data traffic to and from our web servers will be monitored at all
times and runs over https. If excess data traffic is detected, Two Wheel
Industries reserves the right to cancel any and/or all user requests until
further notice and an investigation has taken place. Two Wheel Industries may
log its data traffic and source IP addresses of any internet request. This information
would be protected and only disclosed to authorities or law enforcement bodies
with a successful warrant application.
Credit Card Payments
When you submit your order, you will be required to process payment via Square
Up payment gateway. Square Up payment will establish a secure link that complies
with the Payment Card Industry Data Security Standard (PCI DSS) with your browser using Secure Socket Layer (SSL) protocol which
protects your confidential information as it travels to Square Up over the
internet. At no stage in the ordering process do we give Square Up any
information about you. The only information from Two Wheel Industries to Square
Up is your order total $ and your shopping session id. The only information that
should be exchanged between you and Square Payment should be your chosen method
of payment and your credit card details. When the payment is successfully, Two
Wheel Industries will receive a receipt number from Square Up and your order
will be process and shipped.
Cookies
When you visit our website, Two Wheel Industries may issue you a
per-session cookie. If your browser receives an alternate type of cookie,
please report the incident to us at Two Wheel Industries sales@twowheel.com.au and we will investigate the matter.
Two Wheel Industries will issue your web browser a per-session cookie for
the purposes of tracking user sessions when you login to our online ordering
system. Per-session cookies embed a small amount of data (usually a session
identifier) during a browsing session and expire when you exit the
browser.
Two Wheel Industries cookies are strictly intended to store information
pertaining to a users session. Although unlikely, Two Wheel Industries will
condemn any party that intercepts or distributes malicious content via its
cookies. If you experience unusual activity whilst browsing our website, please
report the incident to us at sales@twowheel.com.au
and we will investigate the matter.
Any Questions? Contact Us
Please feel free to fill out or ‘contact us’ form or send any
questions to sales@twowheel.com.au if you require further information or a
clarification of any statements above.
© Two Wheel Industries Pty Ltd 2019
